Device replacement
Reinstall the operating system, replace a laptop or handle a lost device.
A replacement keeps the same seat. You never need to buy another seat for it.
Operating system reinstallation
If the device's existing identity and SC Key can be restored, the installation continues as before. Otherwise, an authorized administrator processes a replacement activation against the original seat.
Planned device replacement
IT finds the user and the original device in SC Key Server.
IT deactivates or wipes SonicCloud on the old device during handover.
An authorized administrator marks the earlier activation as replaced.
The new computer activates and receives a new SC Key for the same seat.
Example
Seat 042 moves to a new laptop. The organization still has 100 seats, so no seat 101 is needed.
Lost or unavailable device
An authorized administrator can approve a replacement and record the reason. The old device keeps working until its key expires unless that installation is disabled, so include this in your device retirement procedure.
Next: Expiration and offline use.