Support
Find fixes, answers and ways to reach the SonicCloud team.
Troubleshooting
Fixes for audio, device, Bluetooth, installation and licensing issues.
FAQ
Short answers for individuals and organizations.
Glossary
Plain-language definitions of SonicCloud terms.
Contact support
How to reach us, and what to include.
Start here
| If you see | Go to |
|---|---|
| The Processing light is not green, or sound is not changing | Audio and processing |
| Call audio sounds the same on Bluetooth | Bluetooth |
| The Tuning Wizard will not continue | Tuning Wizard troubleshooting |
| A license message | Account and licensing |
| The installer fails | Installation problems |
You can also open SonicCloud Help from the Help & Support menu in the notification area.