Contact support
How to reach the SonicCloud support team, and what to include.
Email support@soniccloud.com for technical support or feedback. You can also choose Contact Support from the Help & Support menu in the notification area.
What to include
A few details help us solve the problem faster:
- What you were trying to do, and what happened instead.
- The exact message you saw, and the time it appeared.
- Your headphones or headset model, and whether they are wired or Bluetooth.
- The app you were using, for example Zoom or Microsoft Teams, if it involves a call.
- Your SonicCloud version.
- The logs, if we ask. Choose Show Logs Folder from the same menu to find them.
Organizations
If your organization manages SonicCloud, contact your IT team first. They can check your license, seats and deployment, and will escalate to us if needed.